Quote:
Originally Posted by ianch99
My take is that Network does not tell Support what they are doing or when they are doing it. So Support can only give out the fictitious fix dates .. they have no other information. If they told the customer the truth i.e. they don't know what is going to be done and when it really will be done, some people would be off like a shot
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Yep, that sounds about right. I went through 4, perhaps 5 review dates with nothing (apparently) happening on 3 of them. Then the final fix came 5 days after a review date had passed and I was expecting another month at least.
As ianch99 says, networks only seem to communicate to CS by means of review dates. Anything else is internal only.