Quote:
Originally Posted by philipp
what I don't get why don't they say what they have done and what they are doing between the review dates.
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My take is that Network does not tell Support what they are doing or when they are doing it. So Support can only give out the fictitious fix dates .. they have no other information. If they told the customer the truth i.e. they don't know what is going to be done and when it really will be done, some people would be off like a shot