Quote:
Originally Posted by MUD_Wizard
..and yet again you didn't follow my advice ; request the Superhub via the community forum.
While they take a few days to answer, you'd get it sorted no problem without having to jump through diagnostic hoops.
Calling regular customer services only results in what you experienced.
The other alternative is to call 'retentions', the thinking-of-leaving department. They deal with a lot more than people who want to cancel. Your landlord could get a new Superhub and money off his bill at the same time.
Btw, you don't have a contract so you can't cancel it.
---------- Post added at 16:54 ---------- Previous post was at 16:49 ----------
Getting a new ISP is more hassle, money and time than getting a Superhub for free. Also no guarantee whether a BT/Sky connection will work reliably.
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i have to ask my landlord to request this in the Virgin's forums.
i am not the account holder you know. i dont know his account number anyway.
could you please tell me more about this 'retentions'? contact number etc..
my landlord said he would probably cancel it, you wont believe it what treatment we got over the phone. might be a hassle, changing the ISP, but the goodies which come with it makes it worth-while.
just look at the comments here..
seriously i have been treated better in any other forums. not u, but most of others here talk really arrogant.
im just trying to fix the internet/connection or whatever you call it, so atleast i can load a single webpage normally. not much to ask really.