Quote:
Originally Posted by Deathcrush87
seems those stubborn *******s are not going to send us a new SuperHub what so ever..
gonna make a complaint then cancel our contract.
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..and yet again you didn't follow my advice ; request the Superhub via the community forum.
While they take a few days to answer, you'd get it sorted no problem without having to jump through diagnostic hoops.
Calling regular customer services only results in what you experienced.
The other alternative is to call 'retentions', the thinking-of-leaving department. They deal with a lot more than people who want to cancel. Your landlord could get a new Superhub and money off his bill at the same time.
Btw, you don't have a contract so you can't cancel it.
---------- Post added at 16:54 ---------- Previous post was at 16:49 ----------
Quote:
Originally Posted by Deathcrush87
any suggestions for another ISP?
is BT any good?
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Getting a new ISP is more hassle, money and time than getting a Superhub for free. Also no guarantee whether a BT/Sky connection will work reliably.