Quote:
Originally Posted by General Maximus
it all should have been done before they announced the upgrades were going to start, specially if you say you are going to get most of the country done in 3 months.
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Spot on General!
I've just been in touch with them about it and asked to lodge a formal complaint about the exact reason you state. They make a big song and dance about it in the media that most customers will be done be end of 2015 and then fail to deliver. No surprise that new customers or existing customers willing to pay extra can benefit from the new 200Mb tier in my area right now.
He originally told me there was no 'free' upgrade on my account and I'd have to wait so I said fine but wanted to proceed with a formal complaint about them yet again failing to deliver on their promises. After a bit of a standoff he spoke with his manager and miraculously managed to 'reward' me for being a loyal customer and provisioned me for the 70Mb.
I appreciate I've now effectively jumped the queue but I hate big companies treating their customers like rubbish. The only way they'll change their ways is for people to fight back and say that we're not putting up with their rubbish!
Bet their Feb 2016 price rises won't get delayed like the speed boosts!