Quote:
Originally Posted by Deathcrush87
Mud Wizard kindly suggested that the problem was not on the VM's side, as the graph was normal.
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The graph was only normal after a reboot of the SH1. I did point you to a post written by me on the forum, which explained that the SH1 has a fault/bug/problem which causes high latency ramping over time. It can only be 'fixed' temporarily, not permanently, by rebooting, when in router mode.
The SH1 does not have the problem when in modem mode, so that is another alternative to getting another Superhub.
Quote:
Originally Posted by Deathcrush87
then the graph showed insane spikes, and i am not sure now, if its the VM's fault or not.
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The erratic minimum latency (green) on the BQM, and general increasing instability is a clear case of SH1 ramping. I've seen hundreds of these graphs with the same issue. i.e. The problem is NOT on the VM network side, it's on the router/Superhub side (which was supplied by VM).
Quote:
Originally Posted by Deathcrush87
i am constantly switching between my BT powerline and Wifi to get the best results, more or less they are the same.
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This is part of the problem, that you have multiple technologies and issues that you are trying to test with.
Quote:
Originally Posted by Deathcrush87
what no one could explain to me here is that why my internet was running perfectly fine last night, as i could play BO3 for hours using wifi connection with no lags, and the night before that i could not even play one match as my ping was through the roof.
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If you try to judge your internet connection by the quality of your gaming to a specific server, then that's just adding several additional technologies into the testing mix and muddying things further.
Until your other problems are resolved its hard to say where your gaming problems lay, especially since people with perfect connections get problems just like you experience on those particular games.
Is it the load on the game server?
Is it the route through the internet?
Is it ... ?
These are all possibilities and you are just adding problems on top of problems.
Quote:
Originally Posted by Deathcrush87
what is not explained, is that why sometimes loading simple website takes so much time, like im using a dial up connection, and the next minute it loads up the same page super fast.
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Right now, with your SH1 graph showing clear signs of ramping, the chances are that it's the ramping issue causing this problem. That's not to say that VM network issues can't cause problems like you've described, but they don't happen all the time.
Do try to bear in mind that people who have good broadband connections also experience problems with certain web sites. It's not called the internet for nothing. VM don't run the internet and only deliver traffic a short distance before other networks (often Content Delivery Networks or CDN's) take over on the route to your web site. So web site problems can happen anywhere down the line on the way to the site, at the site itself or on the way back.
Solve the worst problems first (SH1 ramping), then move on to the next worst and so on..
Quote:
Originally Posted by Deathcrush87
stop using powerline? ok, its disconnected now, and no one is home, but why my internet is slow just right now?
as i explained, VM says the same BS every time i contact them;
1 - that only the landlord can ask for a new SuperHub, not me
2 - and that a new SuperHub will not make any differences
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VM know that the SH1 has this problem and they have exchanged it in the past for SH2/SH2ac, when the customer requests it. They don't want to recall all of them though in one go.
Quote:
Originally Posted by Deathcrush87
things i would like to know;
1 - if VM deliberately is not providing the services or the quality they supposed to provide
2 - how to force VM to replace our SH1 with the new one
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1. According to your first BQM, you seem to be getting the same network quality other people are getting, but you've got a SH1 in the mix which is causing additional issues (ramping), plus you've got dodgy powerline/wifi in the mix as well. The powerline/wifi is not VM's responsibility.
2. If you were the customer the easiest way would be to post on the community forum and ask for a SH2/2ac to be sent by one of the VM Forum Team. No problems with explaining over the phone and getting your landlord to call in etc. They will need some customer info from the landlord, so the landlord will still need to do this.
---------- Post added at 21:13 ---------- Previous post was at 20:50 ----------
I don't see why you can't....
1. Wait until everybody is out.
2. Put the Superhub into modem mode.
3. Attach a very long ethernet cable to the Superhub and the other end to your computer.
4. Test the basics of the internet (ping some sites). Once you're sure you're getting a decent ping to the Superhub and to the internet (e.g. google) then..
5. Try your powerline adapter in the mix instead. Figure out if there's some problem with it or not. If you have more than 10ms additional latency then its crap.
6. Try someone elses powerline adapter (non-wifi version) instead. If the problem is just with your powerline adapter and not the electrical circuit then buying another powerline might do.
7. More testing etc.
Only after sorting the basics of modem mode (or replacement Superhub), ethernet cable, then powerline or wifi, and getting your internet performing well do you even think about games testing.
Thinking about purchasing a 3rd party router might come in after you're sure your VM connection works ok with a Superhub in modem mode. It's only a replacement for poor wifi or powerline. It wont fix a poorly performing VM connection, or a ramping Superhub if you leave it in router mode.