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Blackened · 18-11-2015, 09:53

(Doesn't seem to be a topic prefix for 152mb so left it blank)

Long story short - rang to downgrade services due to increase. Thought price is still fair but don't use TV or landline etc - usual story. Instead, was given significant discount and upgraded from 152mb to 200mb "instantly". Now however, my previously rock solid 170mb speed is about 70mb. Called to report problem and am told there's a ticket pending and all will be well when I get upgraded, but there's an issue with my levels that needs to go to the technical team anyway who'll probably sort both?

Can any of the experts here advise how things look?

Thanks.

18-11-2015, 09:53	#1
Blackened Inactive Join Date: Mar 2009 Posts: 665	Did I get upgraded..? (Doesn't seem to be a topic prefix for 152mb so left it blank) Long story short - rang to downgrade services due to increase. Thought price is still fair but don't use TV or landline etc - usual story. Instead, was given significant discount and upgraded from 152mb to 200mb "instantly". Now however, my previously rock solid 170mb speed is about 70mb. Called to report problem and am told there's a ticket pending and all will be well when I get upgraded, but there's an issue with my levels that needs to go to the technical team anyway who'll probably sort both? Can any of the experts here advise how things look? Thanks.