Quote:
Originally Posted by MarkC1984
My aunt, who cannot manage to keep money by for paying Virgin, gets cut off every single month because she lets it build up and up until they lose patience. Like today, she got cut off again. I logged into her MVM account, and she owes over £120 to them, and there was a yellow banner saying she was at risk of being disconnected.
Will Virgin eventually run out of patience with her and tell her to sling her hook as a customer? This is a pattern that has been going on since 2010. I keep offering to put the DD on my bank account but she refuses. At a loss as to what I can do to get it through her thick skull that messing them around like this all the time will only end badly for her.
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It sounds like she is having problems paying bills and VM may not be the only one she is having issues with. She
really may need some help here, even if
she doesn't think so.
I guess it depends on how close your family are, but perhaps a family meeting to see if she needs assistance with bills and debt may help.
Some people don't always have the money to pay off bills every month and if they leave things for a month or two, things can quickly stack up and get out of control, ie paying for everything on credit cards and letting debt mount up on them. Clearly there is a problem if its been going on since 2010.
Depending on her area, there are official people to help, like Citizens advice, local council may be able to help, debt advisory line, Samaritans etc.
If she does pay VM sometimes, its unlikely they'll cut her off, but it will impact her credit score with the credit reference agencies like Experian and Equifax. If it were me, I would suggest to her paying for a credit report from each of the main credit agencies, they cost about £5 each, to find out what's going on.