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arcimedes · 07-11-2015, 14:10

I see what you mean I hope. Originally there was 50 100 and 152 and now there is 70 100 and 200 but original customers on 100 before it became vivid were allowed to upgrade free to 150. (someone will put me right if I'm wrong) It looks as if VM consider you are on Vivid 100 as opposed to the old 100 so you have to pay to upgrade. A phone call to retentions might be the best course of action, however make sure you're polite.

07-11-2015, 14:10	#727
arcimedes cf.mega poster Join Date: Sep 2010 Location: Oxfordshire Services: TV XL ,TiVo X 2, 200Mb Broadband XL phone Posts: 1,158	Re: Virgin Media 70, 150 & 200 Mb Upgrades I see what you mean I hope. Originally there was 50 100 and 152 and now there is 70 100 and 200 but original customers on 100 before it became vivid were allowed to upgrade free to 150. (someone will put me right if I'm wrong) It looks as if VM consider you are on Vivid 100 as opposed to the old 100 so you have to pay to upgrade. A phone call to retentions might be the best course of action, however make sure you're polite.