Quote:
Originally Posted by qasdfdsaq
Except that it's completely irrelevant where a call centre is. Some companies with offshore service get rated the best in customer service, some companies with UK call centres manage to be the worst.
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Depends how they rate the call centres, virgin use NPS, which basically means the customer rates on the whole experience, you can have a good product and amazing technicians and an awful call centre staff but the figures get blurred by other factors