Quote:
Originally Posted by trickytree
I have mentioned in several threads that I am on 152 but lucky if I get 50. How did you know you were getting the £10 credit? Did you call them to report it?
I am due to go to 200 by the end of this month so maybe if that upgrade can fix my poor speeds....
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I joined a utilisation thread in the trials forum, and posted i was getting between 20-50mbit most evenings on my 100mbit connection, a MOD checked my connection and could see my peak time usage was breaching their thresholds, he reported it to networks then asked me to take the chat out of the trials forum and create my own thread.
He then posted in the thread he was moving it to a special team to keep an eye on the progress and updates. Another mod pmed me saying he has put a monthly rolling £10 credit on my account with a review date of 31/3/16.
He did say they don't usually do credits like this via the forum without me phoning up but for this kind of issue they could.