[MalteseFalcon]

I'm a lucky boy. I was on the bus earlier, and put my phone down on the seat next to me as I put my earphones away and then forgot to pick it up when getting off. Called Arriva and told them what I'd done, and the driver had handed it in as soon as he got back to the bus station to someone going back to the depot.

I'd put a lock screen on it so nobody could get into my phone. They arranged to give it to a driver who was coming back up to where I lived and told me what time the bus would be there. The driver had it in the cab with him. I was so thankful and offered him money or something for bringing it back. He waved the offer away and said don't worry about it. I tried again and he again refused. Great customer service from them.