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Milambar · 28-10-2015, 18:17

Ok, here's the story.

Last night about 20:20 I think that all 3 of my services dropped dead. Internet, phone definitely, TV I'm uncertain about as I don't have an actual TV receiver any more.

I waited about 10 minutes to see if they came back, which they didn't, so since my phone line was dead, I was forced to use my mobile phone @ 59p/minute to call that 0345 number. Twice, because the first time it rang off without being answered.

I finally got through to someone after wasting almost £8 on the call, and they booked an engineer.

I got woken up at 10amish not sure exactly when I was half asleep. The engineer had sent me an SMS cancelling the appointment as they had located and rectified an area fault.

Fair enough. I got downstairs, and yep, my internet was restored. So I picked up the phone to check... Still dead.

I even went out and bought a new BT Duet handset to try in case it was a faulty handset. Still dead.

By dead I mean no dialtone.

I want it fixed, but don't want to waste another £8 on mobile phone charges. I have posted on the official forums, but no responses. I have tried twitter, but no responses.

I am getting quite fustrated by the lack of contact options. It seems my only choice is a hideously expensive phone call. Is there any option I have missed?

28-10-2015, 18:17	#1
Milambar Inactive Join Date: Jan 2008 Posts: 954	Dead Phone Ok, here's the story. Last night about 20:20 I think that all 3 of my services dropped dead. Internet, phone definitely, TV I'm uncertain about as I don't have an actual TV receiver any more. I waited about 10 minutes to see if they came back, which they didn't, so since my phone line was dead, I was forced to use my mobile phone @ 59p/minute to call that 0345 number. Twice, because the first time it rang off without being answered. I finally got through to someone after wasting almost £8 on the call, and they booked an engineer. I got woken up at 10amish not sure exactly when I was half asleep. The engineer had sent me an SMS cancelling the appointment as they had located and rectified an area fault. Fair enough. I got downstairs, and yep, my internet was restored. So I picked up the phone to check... Still dead. I even went out and bought a new BT Duet handset to try in case it was a faulty handset. Still dead. By dead I mean no dialtone. I want it fixed, but don't want to waste another £8 on mobile phone charges. I have posted on the official forums, but no responses. I have tried twitter, but no responses. I am getting quite fustrated by the lack of contact options. It seems my only choice is a hideously expensive phone call. Is there any option I have missed?