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pip08456 · 25-10-2015, 23:17

Wow, I didn't think anyone was still using the old NTL modem, you are obviously on a retentions legacy connection (if that's the correct terminology).

Any recent upgrades should not have had any effect on your connection as you are on the old (legacy) DOCSIS network.

To connect directly to the modem first unplug it and turn off your PC.

Hook up the ethernet cable to both and turn on the modem. Wait until the modem has connected (lights stop flashing) then turn on PC.

I would normallt now ask for the Upstream/downstream stats from the modem but I can't remember the user/pass for it.

I think (IIRC) they are both admin so you could give it a try.

You might want to consider contacting retentions to see if you can get a good deal on an upgrade.

25-10-2015, 23:17	#2
pip08456 Sad Doig Fan! Join Date: Aug 2007 Location: Barry South Wales Age: 70 Services: With VM for BB 250Mb service.(Deal) Posts: 11,871	Re: Connection suddenly less than 0.5M Wow, I didn't think anyone was still using the old NTL modem, you are obviously on a retentions legacy connection (if that's the correct terminology). Any recent upgrades should not have had any effect on your connection as you are on the old (legacy) DOCSIS network. To connect directly to the modem first unplug it and turn off your PC. Hook up the ethernet cable to both and turn on the modem. Wait until the modem has connected (lights stop flashing) then turn on PC. I would normallt now ask for the Upstream/downstream stats from the modem but I can't remember the user/pass for it. I think (IIRC) they are both admin so you could give it a try. You might want to consider contacting retentions to see if you can get a good deal on an upgrade.