[MrIca]

Probably changed in the last few years but essentially you'll have a few group practical tests where someone will watch how you behave as part of a team. I believe they now interview everyone that goes, they used to send half the group home at lunch time.

In the interview make sure that you demonstrate a clear understanding of how OR works independently to the rest of the BT Group. Though it certainly doesn't hurt to swat up on the other parts of BT. I was asked about that in my interview.

Also try and act like you're very flexible about working away, and working that little bit later in the evening to get someone back in service. Don't worry, in reality that's all voluntary anyway.