Quote:
Originally Posted by Ignitionnet
Go and tell someone who had been waiting over a year for a split that all this investment is being done
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Igni is spot on here. We have had a over utilised segment for 3 years and counting. Over utilised in this context is where the evening/weekend speeds can drop to 20% of the headline speed. Certainly not the worse example of over utilisation but wrong all the same.
I blame Ofcom here: they are not mandating any quality of service from VM. They should make VM reduce the service costs *automatically*, on a sliding scale, when baseline speed tests are not met over a rolling sample period. The pathetic advice "ring in and claim a rebate each month" is a joke. The rebate should be applied automatically until the associated fault ticket is resolved. That might give them some incentive to pull their finger out!
VM are also disingenuous is their remedial estimates given to users. They deliberately lie to customers in assigning fault resolution dates. The dates they set are strategic: not too soon to get your hopes up and not too late to make you leave. The dates are in no way linked to the actual engineering works needs to fix the over utilisation. This information is deliberately hidden from the end user and in fact, hidden from VM support in the cases I have had.
It is clear that with VM, the end user experience is not a priority. Their strategy is market led, not quality led.