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Re: Sales/Oversubscription/Customer Service
There's obviously money being invested, I don't think anyone can genuinely claim that there isn't, but the questions are really "is enough money being invested?" and "is the money being invested in the right places?"
We all measure quality by different standards. Virgin sadly measures their peak throughput and for many of us, that's not a particularly great metric but it's one that sells.
The only way the situation will change is to vote with your wallet. Sadly Virgin's average peak speeds are higher than what BT can offer me, though it's definitely getting worse in my area. I haven't seen 200mbit yet.
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