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Old 19-10-2015, 18:26   #23
sollp
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Join Date: Mar 2005
Location: here
Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Sales/Oversubscription/Customer Service

Quote:
Originally Posted by Ignitionnet View Post
http://community.virginmedia.com/t5/...d/td-p/2543859

Reported in November. Took until June to add new channels, by which time even without any new customers demand would have gone up 20-30%. Unsurprisingly these didn't resolve the issue, so end of this month is a new review date.

My idea of running around is splitting nodes, this doubling capacity instantly, not taking 7 months to drip-feed apparently insufficient capacity to keep up with growth in demand, let alone relieve the oversubscription issue.

This knowing, too, that an uplift was planned for October.
A few cases there can't argue with that but like i say the money is being spent, upgrades are constant, speeds issues dealt with. Sometimes not quickly enough yes

---------- Post added at 19:26 ---------- Previous post was at 19:23 ----------

It looks like you’ve already got BT Infinity, but you can still upgrade your speed or usage limit
FIBRE BROADBAND
You could get
51Mb-70Mb
Estimated download speed range*
You currently get
51Mb-70Mb
Estimated download speed range*
40Mb
Minimum guaranteed speed This speed
is an estimate, but it should be accurate to within 1 or 2Mb *

So now they are saying they will only guarantee 40Mb!! Get any lower and i might as well go for 40Mb.

So i won't get a discount unless it's below 40Mb, you seem to think thats ok, at least with VM you can complain to get the speed where it should be, maybe take a while for it to happen but at least they will do something about it unlike BT
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