Quote:
Originally Posted by sollp
And yes they do run around trying to get speeds and service resolved i can vouch for that.
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This doesn't.
Or this.
September 2015, VM-recorded download speeds via SamKnows panel, 8-10pm weekdays:
152Mb: 109.8Mb.
100Mb: 83.28Mb.
50Mb: 46.68Mb.
September 2014, VM-recorded download speeds via SamKnows panel, 8-10pm weekdays:
152Mb: 115.91Mb
100Mb: 88.39Mb
50Mb: 49.40Mb
Or
how about this guy.
Issue reported 12th May. 2014. Due for review 16th December.
Quote:
Originally Posted by sollp
I think most customers will not know this so as far as they are concerned are paying for a service of either 40Mb or 76Mb. My point is BT will say upto and gives some reason of distance from exchange ect for the reason your speed not being where it should be but its not until you look for yourself and then question why the speed is so low and could it be improved your again hit with the reasons why its slow is because of distance from cab...so your not getting anywhere near what you thought you would. I accept that there will be a loss, but How much? Which is what the OP was complaining about the,"miss selling at best if not fraud"
So what's the difference?
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Easy. You sign up with BT you get a personalised estimate of your speed. That's what you're paying for, and most customers will know it as it forms part of the purchasing process. It has to, Ofcom require it.
BT give you this before you can even click 'order':
Quote:
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BT always offers you the best speed possible on your line. Typically 80% of customers receive speeds within or above this range. The speed prediction we have given here is an estimate, however download speeds can vary and the actual download speed will fall within a range. The BT broadband range is an indication of the speed that other similar lines across the UK have achieved for their broadband service.
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If you can point me to where Virgin Media give a speed range or a guaranteed minimum speed that'd be appreciated.
If you're interested in how to advertise it properly - excuse the Google Translate::
Quote:
Our clearer labeling
Com Hem, you always get the broadband speed you pay for.
For you as Com Hem customer really know what speed you'd expect, we have introduced a clearer labeling.
The label shows the minimum and maximum speed for each broadband when you have a wired connection between the modem and computer. For example, the download speed of the subscription Broadband 250 vary, and this we express with a so-called speed range: 250-100 Mbit / s. Such speed range available for all our subscriptions.
Our rate guarantee
Test us on the independent site Bredbandskollen.se. To get a fair idea of your actual speed is good if you are making three measurements at hourly intervals. Also note that the speed of the guarantee only applies to wired connection and not wireless (WiFi).
If you think the speed is lower than what you pay for, you just have to get in touch with our customer service at 90 222. We see if there might be something wrong with the modem or otherwise malfunctions on the way to your computer. There are some things you can do to increase the possibility of a faster broadband (see below), but if you want, you obviously downgrade you to the speed you come up in and not pay for more than that.
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TL;DR you fall outside the speed range they lower your bill to the tier whose speeds you are achieving.
Might be tough for VM that one, there seem to be a fair few areas capable of the non-advertised 'S' tier and not much else at peak times.