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Mel Jones · 18-10-2015, 09:10

Hello,

I have a problem which is really beginning to p*** me *** now and it's not the first time this has happened and I am at the point where after 15 years as a customer I have had enough.

This is my second VMSH#2 and I had the same problem with the other Cable Modem/Router. Whenever I put the cable modem into Cable Modem Mode it can work fine for weeks or even months and then all of the sudden it just stops talking to my Linksys 1900ac Cable/Router and Linksys 8-prt Switch.

What happens is my external router goes Internet LED goes from white to orange which means that it has lost connectivity. Although the cable modem is fine and my PC and Surface Pro 3 is showing as connected. I reboot the CM and then the Router and its back on again. Then it goes again...?

And here is the bizarre part. If I set the Cable/Router to default Cable modem and Router it's fine. Set it back to Cable Modem Mode it drops the connection. But the cable modem is fine according to the LED's it is fine. If I reboot the cable modem and look at the logs I can see there is error messages cannot establish a connection.

Initially I thought that there was an outage because Newport West has had a few outages this year

Therefore I am wondering if I have saturated my connection and the Cable Modem/Router cannot cope with the demand. But when it is in default mode it is fine. Cable Modem mode it drops the connection.

Any ideas would be gratefully appreciated because I don't know what is causing the problem.

18-10-2015, 09:10	#1
Mel Jones Inactive Join Date: Oct 2015 Posts: 2	VM SuperHub #2 Problems Hello, I have a problem which is really beginning to p* me * now and it's not the first time this has happened and I am at the point where after 15 years as a customer I have had enough. This is my second VMSH#2 and I had the same problem with the other Cable Modem/Router. Whenever I put the cable modem into Cable Modem Mode it can work fine for weeks or even months and then all of the sudden it just stops talking to my Linksys 1900ac Cable/Router and Linksys 8-prt Switch. What happens is my external router goes Internet LED goes from white to orange which means that it has lost connectivity. Although the cable modem is fine and my PC and Surface Pro 3 is showing as connected. I reboot the CM and then the Router and its back on again. Then it goes again...? And here is the bizarre part. If I set the Cable/Router to default Cable modem and Router it's fine. Set it back to Cable Modem Mode it drops the connection. But the cable modem is fine according to the LED's it is fine. If I reboot the cable modem and look at the logs I can see there is error messages cannot establish a connection. Initially I thought that there was an outage because Newport West has had a few outages this year Therefore I am wondering if I have saturated my connection and the Cable Modem/Router cannot cope with the demand. But when it is in default mode it is fine. Cable Modem mode it drops the connection. Any ideas would be gratefully appreciated because I don't know what is causing the problem.