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Re: Sales/Oversubscription/Customer Service
Quote:
Originally Posted by sollp
Same as BT with the UPTO Speed. You don't get what you think you should basically
---------- Post added at 20:10 ---------- Previous post was at 19:57 ----------
http://store.virginmedia.com/broadband/speeds.html
http://bt.custhelp.com/app/answers/d...a_id/37257/346
---------- Post added at 20:16 ---------- Previous post was at 20:10 ----------
And Like BT, when you ring and complain they will quote all the issues affecting the speed and as i found with MY bt Infinity 2 BB, that as long as the speed is between 50-68Mb, they DO NOT SEE AN ISSUE. So I pay for 76Mb, line is capable of 68Mb, router connects at 54Mb....
Unlike VM where the customer sees a massive reduction of 20Mb on there service and the Engineers are running around trying fix the issue.
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I have a bit of better luck than you. My Infinity2 was a free upgrade (they did that for the early users). So I pay for Infinity1, am on Infinity2, and get arround 55/11 because of aluminium cable under ground.
__________________
Seph.
My advice is at your risk.
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