Thread: 120M Sales/Oversubscription/Customer Service
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Old 15-10-2015, 19:16   #9
sollp
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Join Date: Mar 2005
Location: here
Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Sales/Oversubscription/Customer Service
Quote:
Originally Posted by Sephiroth View Post
I find it disreputable that VM don't tell customers the real peak timne speed they can expect.
Same as BT with the UPTO Speed. You don't get what you think you should basically

---------- Post added at 20:10 ---------- Previous post was at 19:57 ----------

http://store.virginmedia.com/broadband/speeds.html

http://bt.custhelp.com/app/answers/d...a_id/37257/346

---------- Post added at 20:16 ---------- Previous post was at 20:10 ----------

And Like BT, when you ring and complain they will quote all the issues affecting the speed and as i found with MY bt Infinity 2 BB, that as long as the speed is between 50-68Mb, they DO NOT SEE AN ISSUE. So I pay for 76Mb, line is capable of 68Mb, router connects at 54Mb....

Unlike VM where the customer sees a massive reduction of 20Mb on there service and the Engineers are running around trying fix the issue.
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