[broadbandking]

VM sales team don't know about congestion so they are selling you a product they assume will work fine, as for the congestion there should be a date for it been resolved but again take that date with a pinch of salt, they only issue with VM is they will always have congestion due to demand increasing and there speed upgrades.

As you stated the upgrade to 200Mb is due in your area shortly which could mean there will be some upgrades going on soon which might sort your connection out.