Quote:
Originally Posted by Kushan
But presumably do they do get better SLAs and such?
I know when I was on outage, issues would get raised to a P1 if a single business customer was offline (versus like 3 for a residential outage or something).
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Yes my experience is the fix SLA is better - they aim for a 24 hour fix. I have had a re-segmentation done in a week here when utilisation was poor. I was sent before & after graphs of the CMTS monitoring they do also.
So yes definitely repair SLA is significantly higher than residential.
The thing that now lags is the higher speeds with fixed IP option.