Cable Forum - View Single Post - 120M Sales/Oversubscription/Customer Service

hedgie · 13-10-2015, 20:53

Normally I am a supporter of Vm and can see through some of the glitches, after all I have been a cable customer since Nynex. I have recently moved house, in my old house I paid for, and got, a good 150Mb connection. I have moved recently, about 3 miles, and was told by VM there would be no issues.

Utter garbage, paying for 150Mb getting between 3Mb and 10Mb between 16:00 and 22:00, it peaks at around 45Mb between 23:00 and 01:30. cant be bothered staying up any longer. This is with an ethernet cable direct to the superHub2.

I called faults who did a few tests and said I was lucky to be getting anything over 40Mb due to congestion in my area, this was a known fault and will be around for weeks if not months.

When I moved I could have gone to BT or SKY as the area is Infinity enabled, but I stayed with VM on the basis of past performance.

I am disgusted that VM know there is a capacity / oversubscription issue but they still choose to sell packages their own tech staff say they can't deliver. To me this is miss selling at best if not fraud.

So after six weeks of getting less tham 30% of what Vm are supposed to provide I managed to haggle a one off £30 payment, I only got this after almost an hour on the phone to cutomer services.

I have been emailed to say I am being upgraded to 200Mb in January. i dont care/ 150Mb is enough for the six of us in this house.

VM need to spend a bit less cash on advertising and sales and a lot more cash on maintaining their infrastructure.

Annoyed of Warrington....

13-10-2015, 20:53	#1
hedgie Inactive Join Date: Jan 2007 Location: Warrington Age: 58 Services: Phone, 360 + two mini boxes, Hub 5. Posts: 867	Sales/Oversubscription/Customer Service Normally I am a supporter of Vm and can see through some of the glitches, after all I have been a cable customer since Nynex. I have recently moved house, in my old house I paid for, and got, a good 150Mb connection. I have moved recently, about 3 miles, and was told by VM there would be no issues. Utter garbage, paying for 150Mb getting between 3Mb and 10Mb between 16:00 and 22:00, it peaks at around 45Mb between 23:00 and 01:30. cant be bothered staying up any longer. This is with an ethernet cable direct to the superHub2. I called faults who did a few tests and said I was lucky to be getting anything over 40Mb due to congestion in my area, this was a known fault and will be around for weeks if not months. When I moved I could have gone to BT or SKY as the area is Infinity enabled, but I stayed with VM on the basis of past performance. I am disgusted that VM know there is a capacity / oversubscription issue but they still choose to sell packages their own tech staff say they can't deliver. To me this is miss selling at best if not fraud. So after six weeks of getting less tham 30% of what Vm are supposed to provide I managed to haggle a one off £30 payment, I only got this after almost an hour on the phone to cutomer services. I have been emailed to say I am being upgraded to 200Mb in January. i dont care/ 150Mb is enough for the six of us in this house. VM need to spend a bit less cash on advertising and sales and a lot more cash on maintaining their infrastructure. Annoyed of Warrington....