Cable Forum - View Single Post - BT promises to bring back customer service to UK contact centres

marcuscable · 12-10-2015, 00:40

Unfortunately foreign call centers have been the norm for ISP`s, dont think offers a good customer service at all, the language barrier and accent make a terrible customer experience.

Not to mention the economics for the country with outsourcing all these jobs abroad, think UK call centers is a major selling point and a false economy for the companies who are outsourcing.

12-10-2015, 00:40	#3
marcuscable Inactive Join Date: Oct 2015 Location: Birmingham Services: Virgin Media Posts: 4	Re: BT promises to bring back customer service to UK contact centres Unfortunately foreign call centers have been the norm for ISP`s, dont think offers a good customer service at all, the language barrier and accent make a terrible customer experience. Not to mention the economics for the country with outsourcing all these jobs abroad, think UK call centers is a major selling point and a false economy for the companies who are outsourcing.