[lockettpots]

It looks as if I was premature in saying VM had fixed it. In fact the issue recommenced shortly after I posted. It has reached the point now where the internet is pretty well unusable.

Two engineer visits were cancelled because it was said to be an area fault which was now fixed! It isn't. It's still as bad as ever. An engineer is booked for Friday 9th October but I have no real hope that it will not be cancelled.
As per Sephirof' comment here are the stats from the modem as of 14.00 today. I must admit that they mean nothing to me.

Can anyone help please. I'm just about ready to give up on VM

Thanks

John


Information Cable Modem EuroDOCSIS
Serial Number 2HA534US10C5C
Boot Code Version 2.3.0beta7
Software Version V2.39.02
Hardware Version 2.00
CA Key Installed


Downstream DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 5 1 2 3 4 6 7 8
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.7 dBmV 3.7 dBmV 3.5 dBmV 3.0 dBmV 2.6 dBmV 3.5 dBmV 2.7 dBmV 2.6 dBmV
RxMER (dB) 43.9 dB 43.8 dB 43.9 dB 43.3 dB 43.2 dB 43.8 dB 43.2 dB 42.5 dB

Upstream US-1 US-2 US-3 US-4
Channel Type 2.0 2.0 N/A N/A
Channel ID 2 1 N/A N/A
Frequency (Hz) 37600000 Hz 46200000 Hz N/A N/A
Ranging Status Success Success N/A N/A
Modulation QAM16 QAM16 N/A N/A
Symbol Rate (Sym/sec) 5120000 5120000 N/A N/A
Mini-Slot Size 128 128 N/A N/A
Power Level (dBmV) 42.0 dBmV 42.8 dBmV N/A N/A
T1 Timeouts 0 0 N/A N/A
T2 Timeouts 0 0 N/A N/A
T3 Timeouts 265 265 N/A N/A
T4 Timeouts 24 24 N/A N/A