Quote:
Originally Posted by General Maximus
I hate people who don't know what they are talking about and just bs you. If I were you I would ring retentions and complain and let them put it through for you.
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Indeed mate.
The service is great when working, however I've had a couple of problems this last couple of months and the customer service has been absolutely diabolical.
I lost all services the other night, called tech support and they confirmed that 95% of my area was offline. They refused to raise a fault to networks and insisted on booking me an engineer. It took about 5 minutes of heated discussion to make the guy change his mind.
Not sure whether this is VM policy, or just shocking training for staff but either way it's really not acceptable.
I'm not tarring everybody with the ****** brush as I know there are some very good people working there, but it seems the likeliness of getting through to one of them gets more and more remote as the years go by.
I tried retentions today BTW and they're closed on a Sunday. How convinient...