Quote:
Originally Posted by Mr K
Weird. I'm given the option of a self install or getting an engineer to do the swap.
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I wish I was.
There's just no way for me to be home during the week for the installation to happen, so I used the Live Chat feature to ask if they could just send the Superhub 2 out for a self-install.
They told me no, but they told me they could arrange for a weekend appointment.
They told me that 11/10/2015 (Sunday October 11th) was available, so I thought that sounded ok.
I just checked on the site and they've booked it for Wednesday November 11th - there aren't any appointments in October.
I'm very disappointed. The free upgrade has been a massive nuisance already. I've got to phone up when I get home to cancel the appointment in November, all because the computer won't let them just post the Superhub out to me.