Cable Forum - View Single Post - 50M Virgin trying to con package upgrade?

psul · 02-10-2015, 12:30

I am currently on 50Mb package.
Today got a call from 0800 4089341 which is a genuine confirmed virgin media number.
The caller (foreign sounding lady) told me she was calling to let me know that I would shortly be receiving a new modem/ router because of the speed increases. She also said my speed would increase to100Mb when the equipment was registered. I said I failed to understand why I would need new equipment and that I had already had the increase confirmed to be to 70Mb next month.
She said some areas would be 70, some 100 if they are lucky! I was one of the lucky ones apparently. She then asked if I was aware of the new price rises,that it would be between £3 and £4 a month. I said that I had a letter last week saying the increase would be £1.75.
At this point she hung up on me!
Clearly she was attempting to sign me up to a higher package without me realising and using the newly announced speed increases and price rise to confuse the issue. If this is a tactic endorsed by Virgin then I am appalled and considering taking this further.

Thought I would let you all know as I doubt I will be the only one to get this call.

02-10-2015, 12:30	#1
psul cf.member Join Date: May 2009 Posts: 21	Virgin trying to con package upgrade? I am currently on 50Mb package. Today got a call from 0800 4089341 which is a genuine confirmed virgin media number. The caller (foreign sounding lady) told me she was calling to let me know that I would shortly be receiving a new modem/ router because of the speed increases. She also said my speed would increase to100Mb when the equipment was registered. I said I failed to understand why I would need new equipment and that I had already had the increase confirmed to be to 70Mb next month. She said some areas would be 70, some 100 if they are lucky! I was one of the lucky ones apparently. She then asked if I was aware of the new price rises,that it would be between £3 and £4 a month. I said that I had a letter last week saying the increase would be £1.75. At this point she hung up on me! Clearly she was attempting to sign me up to a higher package without me realising and using the newly announced speed increases and price rise to confuse the issue. If this is a tactic endorsed by Virgin then I am appalled and considering taking this further. Thought I would let you all know as I doubt I will be the only one to get this call.