[blakey1152]

It took me three live chats to get someone to help as I can see the upgrade is available to new customers but my upgrade page just gives and error saying their IT whizz is working on it...

They said I can upgrade now and mentioned something about it taking 24 hours for the speed increase to arrive - which seems a little odd.

I left it a while before switching off the Superhub for a few minutes and restarted it, but it still only getting 152mb.

the system configuration page shows this :-
Primary Downstream Service Flow
SFID 15879
Max Traffic Rate 168960000 bps
Max Traffic Burst 10000 bytes
Min Traffic Rate 0 bps
Primary Upstream Service Flow
SFID 15878
Max Traffic Rate 12600000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort

I still have a SH1. No mention of requiring a SH2 on the LiveChat.
Any suggestions - do I have to wait 24 hours or will I need an SH2?

Blakey