|
Re: On Demand/Recordings Playback Issues.
Thought i would post back!
VM has stated that they have checked both boxes and can see an issue with the downstream power level which may be the root cause of your above problem.
They have requested to get an engineer out to adjust the above.
What would i expect the Engineer todo within the property to adjust the Downstream on both boxes and would he need to do something to the modem within the property aswell.
Current Downstream from Superhub Logs. (Not sure how to check both Settop Boxes.)
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 Hz 235000000 Hz 243000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 3 1 2 4 5 6 7 8
Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 3.5 dBmV 4.5 dBmV 4.1 dBmV 3.2 dBmV 4.0 dBmV 3.5 dBmV 3.2 dBmV 2.4 dBmV
RxMER (dB) 38.4 dB 38.2 dB 38.2 dB 38.3 dB 37.8 dB 38.0 dB 38.2 dB 37.9 dB
|