Quote:
Originally Posted by Martin Dee 11
Vivid 200 Not working to good in Uddingston
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I'm wondering if there was perhaps a reason why it wasn't due in Uddingston yet...
---------- Post added at 22:58 ---------- Previous post was at 22:52 ----------
Quote:
Originally Posted by BenMcr
That's all down to capacity, exactly the same as it has been for the last three years of upgrade work.
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Quote:
Originally Posted by Ignitionnet
Be way more sensible if they ask for your postcode before they tell you what speeds you can buy as a new customer, and not release uplifted tiers to new or existing customers in areas with issues.
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People phone in, get upgraded prematurely, and complain about not being able to hit the uplifted speed because the capacity hasn't been added to their area yet. How is that in any way smart?
Let alone people who are new subscribers. Someone who buys a new 'Vivid' 200Mb service on Martin Dee's node will see congestion to welcome them to Virgin Media. Immediately causing customer dissatisfaction and driving support calls.
It can't be that hard to ask people for postcodes before quoting speeds at them and, in turn, preventing customer relations from supplying upgrades early.