Quote:
Originally Posted by BenMcr
For most customers a postal delivery should indeed be the case when the upgrade is ordered. Only if another issue is identified would an engineer be required.
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What sort of issues would come up?
It won't let me get a new Superhub through My Virgin Media without an engineer callout.
I've had problems in the past with getting Virgin Media to do speed upgrades without a callout before.
One time I asked a supervisor and got them to back down. They just did it over the phone.
Another time they insisted on sending an engineer out, only for him to be extremely irritated by the fact that they had done so. He said that there was nothing he needed to do and he just arranged for the upgrade to happen on his PDA/phone.
Back in the Telewest days we had 512kbps->1mbps->2mbps->4mbps->10mbps->20mbps all without a callout.
Virgin Media let me install the Superhub myself.