Cable Forum - View Single Post - ISP is blocking attempts to change to new provider

BenMcr · 29-09-2015, 18:56

Agreed, but that's the issue - Vispa are cancelling the order so Openreach won't be down to either install or reconfigure any kit.

Something definately isn't correct in what is happening. I can't see why Vispa are refusing the transfer. Even if they have a 30 day notice period that shouldn't cause your order not to be accepted.

For instance when VM have a transfer out order on a landline it's accepted and processed and used a cancellation request. 30 days are still charged even if the line itself is transferred before that.

29-09-2015, 18:56	#5
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: ISP is blocking attempts to change to new provider Agreed, but that's the issue - Vispa are cancelling the order so Openreach won't be down to either install or reconfigure any kit. Something definately isn't correct in what is happening. I can't see why Vispa are refusing the transfer. Even if they have a 30 day notice period that shouldn't cause your order not to be accepted. For instance when VM have a transfer out order on a landline it's accepted and processed and used a cancellation request. 30 days are still charged even if the line itself is transferred before that.