Quote:
Originally Posted by jcm193
Is the system not intelligent enough to know if a customers has compatible equipment and push the speed increase out automatically
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Yes, it could be possible and it use to be what was done for the upgrades several years ago.
But by making it opt-in, Virgin Media also ensure that people know exactly what has changed and when. It reduces the number of calls that they would get otherwise asking if the upgrade had happened yet, or when it would happen and what are they going to get.
For the previous two changes Virgin Media did sent out quite a lot of information about it, including emails to advise each customer their upgrade was ready, so it's not like they are hiding this activity.