Cable Forum - View Single Post - Superhub Suddenly I have unstable connection

Sephiroth · 25-09-2015, 07:31

The starting point for diagnosis would be to copy/paste the modem logs (upstream levels, downstream levels, network log), best if you can do this when the event occurs.

I suggest that you go to the URL 192.168.100.1 to do the above, clicking the ROUTER STATUS link top right hand corner.

When looking at the stats, please also paste the INFORMATION page so we can see your firmware version.

You have indeed received a firmware update and that's caused a factory reset.

25-09-2015, 07:31	#2
Sephiroth Wisdom & truth Join Date: Jul 2009 Location: RG41 Services: RG41: 1Gig VOLT Rutland: Gigaclear 400/400 Posts: 13,205	Re: Suddenly I have unstable connection The starting point for diagnosis would be to copy/paste the modem logs (upstream levels, downstream levels, network log), best if you can do this when the event occurs. I suggest that you go to the URL 192.168.100.1 to do the above, clicking the ROUTER STATUS link top right hand corner. When looking at the stats, please also paste the INFORMATION page so we can see your firmware version. You have indeed received a firmware update and that's caused a factory reset. __________________ *Seph.* My advice is at your risk.