Cable Forum - View Single Post - BT promises to bring back customer service to UK contact centres

**Chris** · 19-09-2015, 11:29

On the face of it this is a good move, but staffing costs in the UK are higher and if they offset that with reduced cover or poorer training, things could go very pear shaped.

Let us not forget, when this site was founded, NTL was providing shocking CS from exclusively UK-based offices ...

19-09-2015, 11:29	#2
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,328	Re: BT promises to bring back customer service to UK contact centres On the face of it this is a good move, but staffing costs in the UK are higher and if they offset that with reduced cover or poorer training, things could go very pear shaped. Let us not forget, when this site was founded, NTL was providing shocking CS from exclusively UK-based offices ...