This was posted on the official forum yesterday, didn't notice it till now. That's 3 different reasons, VM is more secretive than MI5!!
Hi morrk, Ishy, nedofwales & saspland,
Really sorry that we've not picked up on this thread sooner.
It would seem that faulty hardware in one of the Cabs was the cause of your intermittent (and quite severe) speed losses.
A Network engineer located the faulty equipment yesterday (fault ref: F003883325) and my tests of the network segment show that there has been no recurrence of the problem since.
Sincere apologies to you all as I know that the speed problem was affecting you for some considerable time before this issue was resolved. But thanks for your patience and please let us know if things are back to normal for you.
Take care Smiley Happy
Jen