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morrk · 08-09-2015, 13:01

I'll have ice cream with my humble pie.

Got another call back today that I arranged with CS last week but totally forgot about. Was with the CS BB guru.

He spotted straight away that the upstream utilisation excluding last night, and last Thursday has been going up to 120% and staying there for hours. Seems to be the hours we're affected to be fair and tallies up with what the engineer said last week. There has been some work done during the last couple of days but he was unsure as to whether it's fixed or not. Could have been the line card reboot that was mentioned yesterday. If the problem occurs again over the next couple of nights, it would seem the issue could be quite a long term fix but he's calling back tomorrow morning for another update anyway.

At least the problem seems to close to diagnosis now but it's taken almost 3 weeks, 3 L2's and around 30 TS staff to get to this point. When I said the engineer had told me that there were issues, he was basically made out to be full of ****. It's little wonder people get frustrated.

Anyway, I'll get on with my pie and apologise to anyone I doubted when it seems you might have been right all along.

08-09-2015, 13:01	#49
morrk Inactive Join Date: Jan 2006 Posts: 147	Re: Speed issue in Swansea I'll have ice cream with my humble pie. Got another call back today that I arranged with CS last week but totally forgot about. Was with the CS BB guru. He spotted straight away that the upstream utilisation excluding last night, and last Thursday has been going up to 120% and staying there for hours. Seems to be the hours we're affected to be fair and tallies up with what the engineer said last week. There has been some work done during the last couple of days but he was unsure as to whether it's fixed or not. Could have been the line card reboot that was mentioned yesterday. If the problem occurs again over the next couple of nights, it would seem the issue could be quite a long term fix but he's calling back tomorrow morning for another update anyway. At least the problem seems to close to diagnosis now but it's taken almost 3 weeks, 3 L2's and around 30 TS staff to get to this point. When I said the engineer had told me that there were issues, he was basically made out to be full of ****. It's little wonder people get frustrated. Anyway, I'll get on with my pie and apologise to anyone I doubted when it seems you might have been right all along.