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morrk · 02-09-2015, 22:31

Would anybody in the know have heard of anything going on in Swansea over the last fortnight or so?

My service is perfect between the hours of midnight and 7ish pm but for that 5 hours, every evening, between 7 and 12 my download speed drops to virtually dead on 5Mb when I pay for 152Mb. Upload and ping seem to be completely unaffected by what ever is going on.

I've been on the phone with TS and CS every day since the problem occurred and know as much as I did then. I no longer have any faith in 150 or 151, have been promised a multitude of callbacks to have received a grand total of 0 including a promised callback from an off-shore manager this evening. It took 8 days of calling in before a fault was even raised for me.

I'd really appreciate somebody telling me what's occurring with my line/account before I throw this service out of the window.

Thanks guys for any help with this

02-09-2015, 22:31	#1
morrk Inactive Join Date: Jan 2006 Posts: 147	Speed issue in Swansea Would anybody in the know have heard of anything going on in Swansea over the last fortnight or so? My service is perfect between the hours of midnight and 7ish pm but for that 5 hours, every evening, between 7 and 12 my download speed drops to virtually dead on 5Mb when I pay for 152Mb. Upload and ping seem to be completely unaffected by what ever is going on. I've been on the phone with TS and CS every day since the problem occurred and know as much as I did then. I no longer have any faith in 150 or 151, have been promised a multitude of callbacks to have received a grand total of 0 including a promised callback from an off-shore manager this evening. It took 8 days of calling in before a fault was even raised for me. I'd really appreciate somebody telling me what's occurring with my line/account before I throw this service out of the window. Thanks guys for any help with this