Trolls? ...
Quote:
Originally Posted by OhReally
To be perfectly frank, no.
My experiences with VM customer service would make walking to hell and back seem like a nice stroll in the park, guess I was just unlucky who I got to speak with.
I think I have a ntl email address somewhere, can't remember the last time I even logged in to it.
As for writing a letter? Better things to do with my time - earning a living to pay the bills :-)
Community forum? Guessing there is something like this place but run by VM?
As I said with the dire performance (can get more than double what VM are delivering through my mobile phone), I don't see why it's on me when they promised and failed to deliver a service.
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Quote:
Originally Posted by Hans Gruber
Well it seems like you can either sit back and wait for it to happen, or spend 5 minutes on the phone and ask them to upgrade you.
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Quote:
Originally Posted by OhReally
Well. I've read lots of threads on here where people have upgraded and the performance has plummeted like a stone.
All I want is what I am paying for.
If VM would ever get their finger out and offer sensible upload speeds....on that metric alone BT have a very good headstart.
I did login to my online account and saw that I could "order" an upgrade, the wording kind of suggested it was a new 12 month contract, so out of the question.
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VM have millions of customers. You wouldn't have time to do anything else if you had to read each customers feedback on services they have, broadband in this instance. There have been notable screws ups but the recent ones are not anywhere near as bad as they once were, the glorious SH1, the lack of capacity to handle the load around that time. I suggest you call VM as advised or stop moaning. forum link >
http://community.virginmedia.com/t5/Speed/bd-p/Speed
Quote:
Originally Posted by SnoopZ
Phone them up first thing in the morning to get UK tech support and they will put you on 100mb where you should be.
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or go through thinking of leaving.