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General Maximus · 30-08-2015, 17:56

I was worried that was going to happen. Ring 151 then you want options 1, 4 and 5. Option one is bb, phone and tv, then option 4 for change your options and service and then option 5 for thinking of leaving us, that will put you through to retentions. Try and stay calm and explain that you have a superhub1 and have continuous problems with the wifi and are not benefiting from the full speed of your 152mbit tier. You have rang tech support and they tried different things to fix it and ended up putting the phone down on you. You are very disappointed with their poor customer service and would like to complain as all you asked for was a superhub2 which you feel would remedy the problem and they have refused.

The key words to get in are superhub1, 152mbits and superhub2. They'll put two and two together and I can guarantee they'll want to throw a shub2 at you for free and apologise profusely.

You really shouldn't have a problem with retentions but on the off chance that you don't get the desired outcome you can ring back 0800 tomorrow. With it being a weekend evening, if you ring now you are guaranteed to go through to India. If you ring tomorrow morning there is a great chance you'll go through to Scotland. I would try now though tbh, I think you'll be pleasantly surprised.

30-08-2015, 17:56	#6
General Maximus cf.mega poster Join Date: Nov 2008 Location: Lincoln Services: phone + 1gbit BB + SkyQ Posts: 11,021	Re: Question on speeds I was worried that was going to happen. Ring 151 then you want options 1, 4 and 5. Option one is bb, phone and tv, then option 4 for change your options and service and then option 5 for thinking of leaving us, that will put you through to retentions. Try and stay calm and explain that you have a superhub1 and have continuous problems with the wifi and are not benefiting from the full speed of your 152mbit tier. You have rang tech support and they tried different things to fix it and ended up putting the phone down on you. You are very disappointed with their poor customer service and would like to complain as all you asked for was a superhub2 which you feel would remedy the problem and they have refused. The key words to get in are superhub1, 152mbits and superhub2. They'll put two and two together and I can guarantee they'll want to throw a shub2 at you for free and apologise profusely. You really shouldn't have a problem with retentions but on the off chance that you don't get the desired outcome you can ring back 0800 tomorrow. With it being a weekend evening, if you ring now you are guaranteed to go through to India. If you ring tomorrow morning there is a great chance you'll go through to Scotland. I would try now though tbh, I think you'll be pleasantly surprised.