[General Maximus]

yup but it depends who you get through to. Ideally you would go through to tech support and tell them you are having problems with your wifi. Instead of just admitting shub1 is pants and send you a shub2 they'll want to go through the rigmarole of changing the settings on the shub. Unfortunately I have seen quite a few posts recently which made you think you was trying to get blood out of a stone when trying to get a shub2 from tech support. I think pretty much everyone rings back, goes through to retentions and gets one posted out for free and you can swap it over yourself in 2 mins.

Now I think about it though dude, I would try tech support first because 152mbit users are supposed to be on shub2s anyway. If you ring up and tell them the wifi doesn't work they should want to give you a shub2 anyway from a paperwork point of view to make sure everything is within their guidelines/operating practices.