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Originally Posted by MutleyF
I do think personally there should be no retention deals - you either have services at the going rate, or you move on in the same way we do with gas or electric suppliers.
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It's the same thing. If you don't agree a new contract with energy suppliers, they roll you over to a more expensive tariff as soon as you go out of contract. VM are only agreeing to discounts to keep the customers locked into a contract.
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Appreciate that's just me though, but I do say that there should be some kind of automatic discount in place if you have been a customer for xx number of years. This discount should be applied to all, so this would make it fairer to everyone.
Food for thought ....
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An automatic discount would be nice but would cost VM more in the long run. It's far easier for them to rely on customer inertia.