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Originally Posted by Sephiroth
I'm not sure I completely understand the highlighted sentence but I know what you mean (I think).
A "lodger" MUST be on the same segment as you simply because it has to go back to the same line card via the same optics as your private traffic.
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The FAQ asserts that the "lodgers" use of your WiFi will not degrade your service:
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But won't this cause extra congestion?
Unlikely. People using your connection are already Virgin customers, the bandwidth they're using on the shared wifi is just bandwidth they're not using at home.
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The assertion that these users are not using their service at home and therefore will not impact your service is dubious. This is only true if they are also assigned to your cable segment, hard to prove but I would think that this scenario would be a minority one.
This raises a potential issue with this new service: if your segment is over-utilised then this additional traffic can only exacerbate the problem. How much by will be governed by the QoS, Bandwidth and Speed settings which AFAIK have not been released yet.