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Originally Posted by Perfect Choice
Just called and had a few options given to me, but one thing which has caught me out is that if I change from XL to L TV I was told it means I am now in a 12 month contract for ALL services including BB/phone. I was anticipating I would be agreeing to a new 12 month contract TV only not all services (all my services inc. BB/phone are outside contract by the way).
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I recently reduced my package from Big Kahuna to Big Easy and was allowed to downgrade without any new contract. However I've since cancelled the TV altogether and was told if I removed a service, then I would have to have a new contract for broadband & phone. I was happy to do that once they offered me a good deal.
If you have any additional issues make sure you speak to retentions rather than normal customer services.
Quote:
Originally Posted by KenK
I did change from XL to L TV last week, and there was no mention of any form of re-contract duration. One of us has not been told the whole truth!
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Some of the CS agents don't know their arse from their elbow. These let the side down as the vast majority of the CS agents are friendly and helpful but it's human nature to mainly remember the bad experiences!