[horseman]

Originally Posted by japitts

..... I'm thinking of the triggers being tweaked so that by the time the issues become customer-affecting, plans are already well in-hand.

I guess that, already, if "planned" capacity increases in a given area are upcoming, then they'll be done at the same time as a "congestion fix" job.. ......

Capacity planning and congestion relief are different sides of the same coin? VM appear to have developed/inherited a number of ryo back end systems so planning almost appears to become a "black art"!

Given NTL/VM and now LG always have run contention extremely warm (if not hot) then we don't know how much VM currently use MRTG, Cacti, NetFlow or OSS-Iris or similar capacity planning in conjunction with their own ryo predictive back end systems?
Apart from obvious 5 yr rolling trend analysis there must be RGU/"Customer churn" feeds because despite long/protracted "congestion relief works" the revenue hasn't dropped and churn has actually decreased in previous quarters business results?