Quote:
Originally Posted by theone2k10
TBF i should of been more clearer in my post the £35 infinity activation fee i'm fine with also i'm fine with the £6.95 router delivery charge. When i ordered bt broadband for some reason it wasn't allowing tv so after speaking to a advisor it was agreed to wait until everything is up and running then try the tv again so i don't risk losing my £150 quidco, so today i tried to order tv it wanted £50 deposit plus £49 activation fee despite clearly saying "no activation fee" so i rang up and spoke to someone in their Scottish call centre they went through the order confirmed it was entertainment plus i wanted and on their system to it requested £50 deposit plus £49 activation fee. For me that was one charge too far so i enquired about just adding bt sport pack was told "yes i can do that it's not asking for any deposit or fees but i will lose my current offer" i told them "no thanks i'll look into my options elsewhere if need be i'll fulfill my 12 month contract and look elsewhere, i have emailed their ceo office with my complaint as think it's completely unfair asking for such high upfront fees considering i'd already pais the £35 activation fee for infinity and it wasn't my fault their system was being a noob when i was ordering. Hopefully the ceo office will sort it if not then i'll look at other options and if need be fulfill my 12 months then switch.
|
I wish you luck. From what I gather, sign-ups have been running at a very high rate and new staff are being thrown in at the deep end and are having trouble coping. I think their deal is a good one and its a shame that their management didn't plan ahead and have all this sorted well before the season starts. I hope you get what you want.