Quote:
Originally Posted by tassiekev
I think that's a bit unfair, it was made very clear to me on signing up for BT that I'd pay £35 initial fee plus £6.95 for the hub delivery - I've got my first invoice and there are no other fees.
I didn't mind the upfront cost as I'll be saving close to £30pm by not paying for so-called entertainment & documentary channels that I never watch. Admittedly the BB isn't as good but again, I knew that before signing up and it's more than adequate for me.
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TBF i should of been more clearer in my post the £35 infinity activation fee i'm fine with also i'm fine with the £6.95 router delivery charge. When i ordered bt broadband for some reason it wasn't allowing tv so after speaking to a advisor it was agreed to wait until everything is up and running then try the tv again so i don't risk losing my £150 quidco, so today i tried to order tv it wanted £50 deposit plus £49 activation fee despite clearly saying "no activation fee" so i rang up and spoke to someone in their Scottish call centre they went through the order confirmed it was entertainment plus i wanted and on their system to it requested £50 deposit plus £49 activation fee. For me that was one charge too far so i enquired about just adding bt sport pack was told "yes i can do that it's not asking for any deposit or fees but i will lose my current offer" i told them "no thanks i'll look into my options elsewhere if need be i'll fulfill my 12 month contract and look elsewhere, i have emailed their ceo office with my complaint as think it's completely unfair asking for such high upfront fees considering i'd already pais the £35 activation fee for infinity and it wasn't my fault their system was being a noob when i was ordering. Hopefully the ceo office will sort it if not then i'll look at other options and if need be fulfill my 12 months then switch.